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Frequently Asked Questions


It will vary but can include cleaning, carpet cleaning, painting, and any maintenance needed.

Yes, we offer on-site maintenance to our residents.

Call, email or submit a work order online

By order of importance and necessity

No, unless there is a child alone in the unit.

Either come by the office or call our emergency line.

Yes within reason. It must be returned to its original state by move out.


Our community offers large rooms, walk-in closets, private patio or balcony, all matching appliances, ceiling fans, a heated spa, swimming pool, and 24 hour fitness center among the amenities offered to our residents.

Per pet: Pet deposit $200, one time pet fee $200, $25 pet rent

Not on site but there are many trails besides our community.

Each apartment comes with a washer/dryer set, dishwasher, refrigerator, oven/stove, and microwave.

No, our community does not offer furnished apartments at this time.

Yes, our shortest lease term is 6 months.


Appointments are preferred but walk-ins are accepted.

Our team strives to approve applications within 72 hours upon submission of a completed application.

You can pay online or in the office with a money order, personal check or cashier's check.

None, residents pay them separately.

Through Colorado Springs Utilities. Property utilities are added on top of rent.

Yes. They must be approved and live here at least 90 days to qualify for the bonus.

No, subletting is not allowed.

A full month's rent is the break fee, we also require a notice and rent is due until that notice is up.

Applicants must have a total household gross monthly income that is equal to or greater than 2x the monthly rent.


No, the closest bus line is along Academy Boulevard.

Heritage at Hidden Creek is part of Colorado Springs School District 11.

We are located right off Vickers Road, which can be reached via I-25 or Powers Boulevard.

We are right off Vickers Rd with Union Blvd and Austin Bluffs Pkwy close by.

Didn't find an answer?

Our team is always ready to answer your questions.